一、七日解除權1. Seven-day right of withdrawal
依消費者保護法第十九條第一項，您得自收受商品之次日起七日內，以退回商品或書面通知的方式解除契約，無須說明理由，也不需負擔任何費用或對價。Under Article 19(1) of the Consumer Protection Act, you may withdraw from the contract within seven days from the day after you receive the goods, by returning them or notifying us in writing. No reason is needed, and it costs you nothing.
七日鑑賞期是「檢查商品」的期間，不是試用期。若商品因超出檢查所需的使用而毀損、滅失或無法返還，依民法規定，您應償還該商品的價額。The seven days are for inspecting the item, not for trying it out. If the item is damaged, lost or cannot be returned because it was used beyond inspection, the Civil Code requires you to compensate its value.
二、排除適用的情形2. What the seven days do not cover
依「通訊交易解除權合理例外情事適用準則」第二條，下列情形經本工作室事先告知後，排除七日解除權之適用。我們會在商品頁面明確標示，未標示者一律適用七日解除權：Under Article 2 of the Regulations on Reasonable Exceptions to the Right of Withdrawal in Distance Sales, the following are excluded once we have told you in advance. We label these clearly on the product page; anything unlabelled carries the full seven-day right:
- 依您的要求所為之客製化給付，例如加上您指定的姓名或圖案。
- 非以有形媒介提供之數位內容，或一經提供即為完成之線上服務，且經您事先同意始提供者，例如本網站的免費桌布與數位檔案。
- 經您拆封之個人衛生用品。
- 易於腐敗、保存期限較短，或解約時即將逾期之商品。
- Made-to-order items customised at your request, such as adding a name or design you specify.
- Digital content not supplied on a physical medium, or an online service completed on delivery, provided with your prior consent, such as our free wallpapers and digital files.
- Personal hygiene products once opened.
- Goods that are perishable, short-dated, or close to expiry at the time of withdrawal.
一般周邊商品、現貨與預購商品，均適用七日解除權。Regular merchandise, in-stock items and pre-orders all carry the seven-day right.
三、如何辦理退貨3. How to return
- 於期限內以電子郵件（pupuworks0127@gmail.com）或 LINE 官方帳號通知我們，並告知訂單編號與商品名稱。
- 我們會於回覆中確認退回方式與寄件資訊。
- 請將商品連同原包裝、附件與贈品一併寄回。
- 我們收到並確認商品狀態後，即為您辦理退款。
- Contact us within the period by email (pupuworks0127@gmail.com) or LINE Official Account with your order number and the item.
- We will confirm how and where to send it back.
- Send the item back with its original packaging, accessories and any free gifts.
- Once we receive it and check its condition, we process your refund.
四、退回商品的狀態4. Condition of returned items
請盡量保持商品與其原包裝、吊牌、附件及贈品完整，以利回復原狀。拆封檢查商品本身不影響您的解除權，我們不會僅因商品已拆封就拒絕退貨。Please keep the item, its packaging, tags, accessories and any gifts as complete as you can. Opening the package to inspect the item does not affect your right of withdrawal, and we will not refuse a return merely because it has been opened.
若商品因可歸責於您的事由而毀損、滅失或欠缺附件，依民法關於回復原狀之規定，您應償還該部分的價額；我們會先與您聯繫，說明金額與計算方式。If the item is damaged, lost or missing parts through your own doing, the Civil Code on restitution requires you to compensate that part of its value. We will contact you first and explain the amount and how it is calculated.
五、費用負擔5. Who pays
您行使七日解除權時，無須負擔任何費用或對價；退回商品所生之費用，由本工作室負擔。我們也不會收取任何整新費、手續費或補償金。Exercising your seven-day right costs you nothing. We cover the cost of returning the goods, and we charge no restocking fee, handling fee or compensation of any kind.
若因商品瑕疵、錯寄、短少或其他可歸責於本工作室之事由而退換貨，往返運費同樣由本工作室負擔。Where a return or exchange is due to a defect, wrong item, missing item or anything else that is our fault, we cover shipping both ways.
六、退款方式與時程6. Refund method and timing
退款一律依原付款方式退回。以超商取貨付款者，將以匯款方式退回您指定的帳戶，屆時會請您提供金融機構名稱、帳號與戶名。Refunds always go back the way you paid. If you paid at the store on pickup, we transfer the refund to an account you nominate, and will ask for the bank, account number and account holder name at that time.
- 超商取貨付款：以匯款退回您指定帳戶，匯款手續費由本工作室負擔。
- 銀行匯款：退回您原本的匯款帳戶。
- 信用卡：退回原刷卡卡號，實際入帳時間依發卡銀行作業，可能跨一至二個帳單週期。
- 行動支付：退回原付款工具。
- Pay-on-pickup: transferred to the account you nominate; we cover the transfer fee.
- Bank transfer: returned to the account you paid from.
- Credit card: returned to the card used; when it appears depends on your issuer and may span one or two statement cycles.
- Mobile payment: returned to the payment method used.
我們會於收到退回商品並確認商品狀態後，7 個工作日內完成退款；依消費者保護法第十九條之二，最遲不超過取回或收到商品後十五日。We refund within 7 business days of receiving the returned item and checking its condition, and in any case within the 15 days required by Article 19-2 of the Consumer Protection Act.
七、瑕疵、錯寄與短少7. Defects, wrong or missing items
收到商品後如發現瑕疵、錯寄或短少，請儘速與我們聯繫並附上商品與外包裝的照片，我們會為您安排換貨或退款，往返運費由本工作室負擔。即使已超過七日鑑賞期，商品瑕疵仍可以依法向本工作室主張，請放心與我們聯繫。If something arrives faulty, wrong or missing, contact us as soon as you can with photos of the item and its packaging. We will arrange an exchange or refund and cover shipping both ways. Even after the seven days you can still raise a defect with us under the law, so please do get in touch.
八、未取貨之處理8. Uncollected parcels
包裹送達門市後，請於超商保管期限內取件。若有特殊原因導致無法取貨，請先與我們聯繫。Please collect your parcel within the store’s holding period. If something prevents you from collecting it, contact us first.
無正當理由未取貨者，本工作室保留拒絕其後續訂單之權利，並得請求負擔該筆訂單往返之運費。Where a parcel is left uncollected without good reason, we reserve the right to decline future orders and to seek the round-trip shipping cost for that order.
九、防詐騙提醒9. Fraud warning
本工作室只會透過官方電子郵件（pupuworks0127@gmail.com）或官方 LINE 帳號與您聯繫退款事宜。我們絕對不會打電話要求您到 ATM 或網路銀行操作，也不會要求您提供信用卡號、提款卡密碼或簡訊驗證碼。接到這類電話請立即掛斷，並撥打 165 反詐騙專線。We only ever discuss refunds through our official email (pupuworks0127@gmail.com) or official LINE account. We will never phone you to ask you to use an ATM or online banking, and never ask for card numbers, PINs or SMS codes. If you get such a call, hang up and dial 165, Taiwan’s anti-fraud hotline.
十、申訴管道10. Making a complaint
退換貨如有爭議，請先與我們聯繫，我們會於 3 個工作日內回覆。若無法達成共識，您可以撥打消費者服務專線 1950，或向您所在地的直轄市、縣（市）政府消費者服務中心提出申訴。If a return goes wrong, contact us first; we reply within 3 business days. If we cannot agree, you may call the consumer hotline 1950 or complain to your local government consumer service centre.